Newly Launched Ring Rater from Ring Router, Inc. Manage Call Center Reps With Real Time Feedback

Launched to amp up the likelihood of profitable bottom lines Ring Rater from Ring Router, Inc. gathers the real-time backstories of “bad” calls. Monitoring the reps who field the errant communications, technology changes the data gathering game.

SEATTLE, WA – November 24, 2015 – Somewhat of a technological private investigator, a new product called Ring Rater and launched by Ring Router, Inc. unearths why good calls go “bad”. Making what was once a sorry waste of time an invaluable learning tool, the product saves companies thousands of dollars on any given day. How so? It empowers reps to effectively process and provide feedback for unsuccessful calls. This tact assures time-sensitive profit potential its worthy place in line.

Until now complaints from call reps about unsuccessful calls from would-be customers were described simply as a “wrong type of call”. Bryan Rauschenberger, CEO of Ring Router, Inc. said of the process, “Call reps were often vague and provided no real insight to their employers as to why incoming calls were unprofitable. That often began a slow and costly manual review. Now because call reps can review the call immediately through our system we can save invaluable data for the company’s use later.”

For instance, insurance call reps are given five feedback options. They include: caller is currently insured, no valid drivers license, not interested in a quote, bad call connection, and other. All Ring Rater options can be modified. Allowing no prospective customer to fall through the cracks unnoticed, Ring Rater then routes intel directly back to Ring Router. It’s there that data on unsuccessful calls, made to a client’s business, can be quickly accessed via an intuitive dashboard. Daily call quality reports are also available.

More about Ring Router, Inc.

Ring Router is a Call Marketplace that works closely with partners around the world, with a heavy emphasis in developing top in class technology to disrupt and increase efficiency in the pay per call industry. We started on the insurance industry with technology that improves both the customer and agent experience, but we serve a wide variety of industries. Currently targeting large branded companies, the technology is designed for brands like State Farm Insurance, ADT, Direct TV and the like.